Nagios not determining Critical response from Plugin

[Jeff Rendl]

I'm using check_citrix, Nagios thinks everything is OK even though this is
the response Nagios is receiving from the plugin:
 
CRITICAL. "NA" not found in list of published applications 
 
NA is the name of the app.
 
The plugin used to respond Failed, I figured that was the problem and
changed it so it would respond CRITICAL.  What does Nagios use to determine
that a plugin is ok or not?
 
-Jeff

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