Integrate with trouble ticket system?

[Jamie Baddeley]

On Wed, 2004-05-26 at 16:25, Stanley Hopcroft wrote:
> Closing requires an event handler to post a 'request resolved' to the RT 
> web interface. AFAIK (and that's not saying much) this can't be done by 
> email or perhaps it can if the nagios mailer is authorised by Request 
> Tracker as an admin for the relevant request queue.
> 
> 
> > Closing the ticket automatically when the outage ended would
> > probably be a bit more difficult. Anyone with more RT experience care to
> > comment?
> 
That was about the point I got to, and decided that the ability to parse
the contents of incoming email in RT would be a really good thing (tm).

Not long after this, I discovered:
http://download.bestpractical.com/pub/rt/contrib/2.0/rt-addons/enhanced-mailgate.README
http://download.bestpractical.com/pub//rt/contrib/2.0/rt-addons/enhanced-mailgate

But these are for rt2 - didn't make it to rt3...*shakes fist in the sky*

But! There may be hope!

http://marc.free.net.ph/message/20030608.164329.5bbd0119.html

jamie

> Yours sincerely.
-- 




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