[PMX:#] Advice on alert config

[Collins, Steve]

We're building our first ever prime-time (i.e. watching production servers) Nagios server and would like to have an alert system something like I detail below.

Contact Groups:
Webdev - Web Development Team Staff
Support - Web Development Support Staff
BizOwners - Owners of deployed systems
SrvDesk - Departmental Help Desk
Managers - Departmental Management
SnrMgrs - Senior Management

What we'd like to do is an alert system that notifies different groups by different methods at different times.  So, what we'd like is:

        	1min		10min		30min		60min		120min	360min
Webdev	email		email/sms	email/sms	email/sms	email/sms	email/sms
Support			email		email/sms	email/sms	email/sms	email/sms
BizOwners 			email				email
SrvDesk 			email				email
Managers 			email		email/sms			email/sms	email/sms
SnrMgrs							email		email/sms	email/sms

I realise that this may not strictly be possible, and that the alert frequency might need to be tweaked some, but it's pretty much what we want to do.  Any advice on how best to approach this would be hugely welcome.

TIA.

Steve
--
Stephen Collins
Web Development Section
eBusiness Division
__________________________________________________
Department of Industry, Tourism and Resources 
Level 12, 20 Allara Street, Canberra City ACT 2600
GPO Box 9839, Canberra ACT 2601

E steve.collins at industry.gov.au
P +61 2 62137193
C +61 410 680722
F +61 2 62136227


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