Notification bug

[Terry Simons]

On Tuesday, September 10, 2002, at 07:00 AM, Kenneth.ray wrote:

> I have noticed that if you put them in different groups it does not 
> stop either
> Nagios nor Netsaint from re-notifying that same contact. That is a 
> good thing for
> me, because I have notification groups set up so a person might exist 
> in several
> groups and receive different notifications for different reasons.
>
> Is this a bug? I can't say it is or isn't, but I would say, if its a 
> bug, then
> KEEP IT. I need it.
> your information doesnt look like it includes the whole picture, you 
> are only
> showing one definition of the users, I suspect one of two things, 
> either these users
> are defined somewhere else OR you have the Contact group  microgroup 
> defined
> somewhere else as a member of another group, possibly two. This is ok 
> but would
> produce the effect your describing.

No, this is the whole picture.  The problem comes into play because 
bob, joe, and sam are using the microgroup-default template and are 
subsequently getting the same E-mail address.

Since the microgroup-default template contact, bob, joe, and sam are 
all part of the microgroup, and microgroup is getting sent the 
notifications it's sending an email to the micro-default contact's 
e-mail, bob's e-mail, sam's e-mail, and joe's e-mail... which all 
happen to be the same address.

This is a problem for me because let's say hosta goes down.

That means I get 4 notifications to the mailing list that hosta is 
down... I'd like to only have 1.

I think it makes sense that if you have 1 host go down, and you have 4 
people with the same address, it should only send out one notification 
for that one host...

If you had 2 hosts go down, it should send out 2 notifications... 1 for 
each host... but I'm getting 4 notifications for each host/service.

I guess I'll have to redesign my templates and whatnot, but it seems 
like this isn't something that would be very useful...

I can see how having someone in two groups would produce this behavior, 
but I don't have anyone of these users in any other groups.  They are 
only in the microgroup.

> You might want to check that first, If that is
> not the case then i would suggest reposting and actually include a 
> service that is
> displaying the effect as well as your entire contacts and contact 
> groups. without
> this information, IMHO it would be hard to help you further.

I've verified that these contacts exist in no other groups via the 
"View Config" option on the website.  They only exist in microgroup.

It affects any service or host that goes down that microgroup should be 
contacted for.

What is happening is that instead of getting 1 notification to the 
list, I'm getting 1 notification per person (since they all inherit the 
e-mail address from the template I use) and therefore each person that 
inherits that template is another duplicate message that gets sent to 
the list.  I could quite easily expand my templates out and show you 
what I'm talking about, but someone else said that this is not a bug... 
so I'll go with that and figure out another way to accomplish this...

- Terry

>
>
>
>
>
> Message: 4
> Date: Mon, 9 Sep 2002 15:58:46 -0600
> From: Terry Simons <galimore at mac.com>
> To: nagios-users at lists.sourceforge.net
> Subject: [Nagios-users] Notification Bug
>
> Hi,
>
> A while ago I posted that it seemed like I was getting duplicate
> messages about outages with Nagios, and that I'd post more when I could
> determine whether or not it was true...   Today I noticed that it is
> indeed a problem.
>
> Here's the problem:
>
> Bob, Joe, and Sam are all including a "default" template for their
> contact information.
>
> Bob, Joe, Sam, and the default template are members of the contact
> group.  (I did this because I wanted bob, joe, and sam to have separate
> logins for the web interface, but their notifications need to go to the
> same mailing list... the config below explains better than I can.)
>
> What I'm noticing is that for each notification that gets sent out, I
> get 4 copies of said notification.
>
> This seems like it shouldn't happen based on the filtering rules for
> notifications... My understanding is that Nagios should only send one
> notification out for each E-mail address/pager/whatever if duplicates
> exist.
>
> Here are the relevant configs: (names and E-mail addresses have been
> changed)
>
> The 4 contacts which have the same E-mail are microgroup-email, bob,
> joe, and sam.
>
> bob, joe, and sam get that information from microgroup-email, as
> microgroup-email is the template... but it appears that for all 4 of
> these contacts a separate E-mail is getting sent out.
>
> define contactgroup{
>          contactgroup_name       microgroup
>          alias                   Micro Group
>          members                 microgroup-pager, microgroup-email,
> bob, joe, sam
> }
>
> define contact{
>          contact_name                    microgroup-pager
>          alias                           Microgroup via Pager
>          service_notification_period     microgroup-pager
>          host_notification_period        microgroup-pager
>          service_notification_options    u,c,r
>          host_notification_options       d,u,r
>          service_notification_commands   svc-notify-by-pager
>          host_notification_commands      host-notify-by-pager
>          pager                           microgroup
> }
>
> define contact{
>          name                            microgroup-default
>          contact_name                    microgroup-email
>          alias                           Microgroup via E-mail
>          service_notification_period     24x7
>          host_notification_period        24x7
>          service_notification_options    u,c,r
>          host_notification_options       d,u,r
>          service_notification_commands   svc-notify-by-email
>          host_notification_commands      host-notify-by-email
>          email                           list1 at foo.com, list2 at foo.com
> }
>
> define contact{
>          use                             microgroup-default
>          contact_name                    sam
> }
>
> define contact{
>          use                             microgroup-default
>          contact_name                    joe
> }
>
> define contact{
>          use                             microgroup-default
>          contact_name                    bob
> }
>
>
>
>
>
>
> -------------------------------------------------------
> This sf.net email is sponsored by: OSDN - Tired of that same old
> cell phone?  Get a new here for FREE!
> https://www.inphonic.com/r.asp?r=sourceforge1&refcode1=vs3390
> _______________________________________________
> Nagios-users mailing list
> Nagios-users at lists.sourceforge.net
> https://lists.sourceforge.net/lists/listinfo/nagios-users



-------------------------------------------------------
This sf.net email is sponsored by: OSDN - Tired of that same old
cell phone?  Get a new here for FREE!
https://www.inphonic.com/r.asp?r=sourceforge1&refcode1=vs3390