ecalations

[Ethan Galstad]

This behavior is by design.   One question would be why are you 
leaving the vol-sms contacts out of the notification loop after the 
2nd notification?  If for some reason they miss the only notification 
that gets sent to them, they'll never hear about the problem again.  

On 9 Oct 2002 at 15:55, Volker.Aust at premiere.de wrote:

> Like Russell Scibetti (020820 and 020821) and Daris Drake (020826) I have
> one or two problems (or need to clearing up) with escalations. The Nagios
> host was an Solaris8 x86 server with Nagios 1.0b6. A short outline of the
> configuration (an excerpt is at the bottom of the mail):
> 
> I have a host with one active and one passive (check_freshness 0,
> check_period none) service check and two service escalations for each
> service check. All contacts have 24x7 notification_period and at least c,r
> as notification_options.
> 
> For the active service check I get the following notifications when the
> service goes critical (time x) and 3 hours later ok:
> 
> x+5 min	critical notification to unix-admins
> x+15 min	critical notification to unix-admins and vol-sms
> x+75 min	critical notification to unix-admins
> x+135 min	critical notification to unix-admins
> x+180 min	recovery notification to unix-admins
> 
> The concrete question is why is the recovery notification not send to
> vol-sms? A possible explanation was that Nagios sends only recovery
> notifications to those contacts which gets the _last_ error notification (or
> are contacts of the current escalation). If the service is only a half hour
> critical Nagios send out the following notifications:
> 
> x+5 min	critical notification to unix-admins
> x+15 min	critical notification to unix-admins and vol-sms
> x+30 min	recovery notification to unix-admins and vol-sms
> 
> IMHO would it be better to send _all_ contacts the recovery notification
> which gets a critical notification. Or is there something wrong in my
> configuration?
> 
> For the passive service check I get the following notifications when the
> service goes critical (time y) and 3 hours later ok:
> 
> y		critical notification to unix-admins
> y+180 min	recovery notification to unix-admins
> 
> I do not understand why the escalation config is not performed? Does Nagios
> only checks for notifications and escalations when the result of a check
> (active or passive) is processed? Or can I tune my configuration so that
> escalations perform also for passive service checks?
> 
> Comments and help is very much appreciated.
> 
> -vol
> 
> <excerpt of config>
> 
> define host{
> 	host_name			holi-alt
> 	...
> }
> 
> # service definition template
> define service{
> 	name				generic-service
> 	max_check_attempts	5
> 	normal_check_interval	5
> 	retry_check_interval	1
> 	active_checks_enabled	1
> 	passive_checks_enabled	1
> 	check_period		24x7
> 	parallelize_check		1
> 	obsess_over_service	1
> 	check_freshness		0
> 	notification_interval	120
> 	notification_period	24x7
> 	notification_options	w,u,c,r
> 	notifications_enabled	1
> 	register			0
> 	...
> 	}
> 
> # passive service definition template
> define service{
> 	use				generic-service
> 	name				passive-service
> 	check_command		check-alive
> 	max_check_attempts	1
> 	active_checks_enabled	1
> 	passive_checks_enabled	1
> 	check_period		none
> 	notification_options	c,r
> 	register			0
> 	}
> 
> define service{
> 	use				passive-service
> 	host_name			holi-alt
> 	service_description	test-passiv
> 	contact_groups		unix-admins
> 	notification_interval	10
> 	}
> 
> define service{
> 	use				generic-service
> 	host_name			holi-alt
> 	service_description	test-aktiv
> 	contact_groups		unix-admins
> 	notification_interval	10
> 	check_command		check_http3!-u /test.html!-s Systemservice
> 	}
> 
> define serviceescalation{
> 	host_name			holi-alt
> 	service_description	test-passiv
> 	first_notification	2
> 	last_notification		2
> 	notification_interval	60
> 	contact_groups		unix-admins,vol-sms
> 	}
> 
> define serviceescalation{
> 	host_name			holi-alt
> 	service_description	test-passiv
> 	first_notification	3
> 	last_notification		0
> 	notification_interval	60
> 	contact_groups		unix-admins
> 	}
> 
> define serviceescalation{
> 	host_name			holi-alt
> 	service_description	test-aktiv
> 	first_notification	2
> 	last_notification		2
> 	notification_interval	60
> 	contact_groups		unix-admins,vol-sms
> 	}
> 
> define serviceescalation{
> 	host_name			holi-alt
> 	service_description	test-aktiv
> 	first_notification	3
> 	last_notification		0
> 	notification_interval	60
> 	contact_groups		unix-admins
> 	}
> 
> </excerpt of config>
> 
> 
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Ethan Galstad,
Nagios Developer
---
Email: nagios at nagios.org
Website: http://www.nagios.org



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