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<p class=MsoNormal>Hi<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-US> I’m having an issue with
notification handling and escalation….<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>As far as I can see, the notification
counter on a service-check increments by one every time a notification is sent –
no matter whether the notification is a warning or a critical notification.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Well, I have a group of users, that only
should receive the first two warning notifications – and if the check
changes state to critical, they should only receive the 2 first critical
notifications.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>I’ve tried using service escalations –
but I don’t think this can be used, since warning and critical
notifications simply increment the notification number by one – the number
is not reset when changing from warning to critical…<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>My service escalation config looks like
this:<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>define serviceescalation {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
hostgroup_name
Hosts-Gold<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
service_description
Service1,Service2,Service3<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
contact_groups
grp-expiration,grp-drift,nt-admins<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
first_notification
0<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
last_notification
1<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
notification_interval
60<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
escalation_period
24x7<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
escalation_options
w<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>define serviceescalation {<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
hostgroup_name
Hosts-Gold<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
service_description
Service1,Service2,Service3<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
contact_groups
grp-expiration,grp-drift,nt-admins<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
first_notification
0<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
last_notification
1<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
notification_interval
60<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
escalation_period
24x7<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
escalation_options
c<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US>
}<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>The questions is whether my need for this notification
scheme is possible during the configuration – or it only can be done by
writing an event-handler ??<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>Regards<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-US>/Brian<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US><o:p> </o:p></span></p>
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