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<p class=MsoNormal>> Has anyone (or does anyone) successfully use Nagios and
OTRS or anotehr ticketing system in parallel? <o:p></o:p></p>
<p class=MsoNormal>> I am looking for a solution that will open a support
ticket if a problem is found.<br clear=all>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’ve used Nagios in concert with Request Tracker (<a
href="http://www.bestpractical.com">http://www.bestpractical.com</a>). RT can
accept tickets via email, and Nagios is good at emailing when there’s a problem,
so it works well.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#0070C0'>--<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#0070C0'>Joe Hartley</span></b><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:gray'> | Sr. Linux SysAdmin</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><br>
</span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Retail Solutions, Inc.</span></b><b><span style='font-size:8.0pt;
font-family:"Arial","sans-serif";color:#7F7F7F'> (formerly VeriSign RDS)</span></b><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'><br>
</span></b><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:gray'>40 Sharpe Drive</span><span style='font-size:8.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><br>
</span><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:gray'>Cranston, RI 02920</span><span style='font-size:8.0pt;font-family:
"Calibri","sans-serif";color:#1F497D'><br>
</span><u><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#548DD4'><a href="mailto:joe.hartley@retailsolutions.com">joe.hartley@retailsolutions.com</a></span></u><span
style='font-size:8.0pt;font-family:"Arial","sans-serif";color:gray'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:gray'>+1 401.824.5040 (o</span><span style='font-size:8.0pt;font-family:
"Arial","sans-serif";color:gray'>)</span><span style='font-size:8.0pt;
font-family:"Arial","sans-serif";color:gray'> | +1 401.824.5002 (f)<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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