<HTML> <HEAD> <TITLE>Service Escalations</TITLE> </HEAD> <BODY> Ok, I’ve manage to thoroughly confuse my self with service escalations. Here is an example of my configs: --service_definitation: define service{ use generic-service host_name box1,box2 service_description disk_space check_command check_nrpe!check_disks contact_groups oncall,developers,backup,tech-team,management notifications_enabled 1 } My escalations config: define serviceescalation{ host_name box1,box2 service_description disk_space first_notification 1 last_notification 10 notification_interval 4 contact_groups oncall } define serviceescalation{ host_name box1,box2 service_description disk_space first_notification 11 last_notification 20 notification_interval 4 contact_groups oncall,backup } define serviceescalation{ host_name box1,box2 service_description disk_space first_notification 21 last_notification 30 notification_interval 4 contact_groups oncall,backup,tech-team } define serviceescalation{ host_name box1,box2 service_description disk_space first_notification 31 last_notification notification_interval 4 contact_groups oncall,backup,tech-team,management } My first question: There have been two times in the past 24 hours when a service went down, and within a minute was acknowledged, and everybody got the acknowledgement, not just the oncall person. And secondly, if I added and ‘everyone’ to my service ‘contact_groups’, and utilized the time_period option in the escalations config for after hours, would everyone get the notification during the day? Thanks! Robert </BODY> </HTML>