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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi there,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am trying to configure the escalation but never received
the escalation email.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What might be wrong? The followings are my configurations.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Kevin SZ<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>define service{<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
use
generic-service<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
hostgroup_name xxxx<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> host_name
yyyy<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
service_description check-host-alive<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
check_command
check-host-alive<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
is_volatile
0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
check_period
24x7<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
max_check_attempts 1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
contact_groups g1,g2<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> normal_check_interval 5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> retry_check_interval 5<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
process_perf_data 1<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> notification_interval 0<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>
notification_period 24x7<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> notification_options
w,u,c,r<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'> notifications_enabled 1<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>}<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>define serviceescalation{<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
host_name yyyy<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
service_description check-host-alive<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
contact_groups g1,g2<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
first_notification 2<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
last_notification 0<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
notification_interval 300<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
escalation_options c,r<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>
}<o:p></o:p></span></font></p>
<p class=MsoNormal style='text-indent:12.0pt'><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'><o:p> </o:p></span></font></p>
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