<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">If I understand the docs correctly, the only notifications that can be set are: u,d,r,f correct? Which one of those does the Acknowledgement Alert emails fall into? I'd like to be able to send just these Ack messages to a trouble ticket system to automatically fill out the ticket based on the user who ack's the alert. Is this even possible?</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">IE:</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>Subject: </B><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN><B>** ACKNOWLEDGEMENT alert - SSH on foobar.com is CRITICAL **</B></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Sends to trouble ticket system and a script will parse the email & fill in the data of the ticket. </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">My reasoning is that I don't want every alert to create tickets, just when someone is working on it. I'm thinking this is not possible with the normal alert notifications. Is this something that event_handler can do? </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><BR class="khtml-block-placeholder"></DIV></BODY></HTML>