Differentiate receivers based on alert severity?

[Chris Beattie]

On 7/30/2012 5:20 AM, Ruslan Valiyev wrote:
> Does it mean I have to create two different service templates and
> specify my emails there?

No, you can have just one template for service check if you like.  You 
determine what kinds of notifications a contact can receive with the 
service_notification_options directive in the contact definition.  You 
just make two contact definitions with different notification options.

Where I work the system administrators receive warning, critical, and 
recovery notifications via e-mail.  Each of those guys has a separate 
contact defined for his pager, which is set to receive only critical and 
recovery.

Also, you may want to check out service escalations as a flexible way of 
adding more recipients to a notification.  If the system administrators 
here sleep through the first two notifications, their manager will start 
receiving them as well!

-- 
-Chris

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