service notification logged but not done

[Paul M. Dubuc]

Could it be that your scripts are stored on an NFS mounted filesystem or other 
networked storage? (What is $USER1$ defined to be?)  If so, maybe you're 
having intermittent problems with access.  Using local storage for the scripts 
will solve this problem.  You might find some evidence of the problem by 
turning on debugging in Nagios and looking at it's debug output (see 
debug_file, debug_level and debug_verbosity parameters in nagios.cfg.

Hope this helps,
Paul Dubuc

MAYER Hans wrote:
> Dear Chad
>
> Ø Have you recently upgraded Nagios?
>
> Yes, I am running Core 3.2.3 since Feb 24^th
>
> Ø When did you start noticing that it was missing execution runs?
>
> I noticed the problem month ago. even with version 3.2.1 - therefore I
> made an upgrade to the latest version, to see, if this would fix the
> problem.
>
> Ø Do you have enough disk space free?
>
> As I said: 91 % free, only 9 % used
>
> Ø What are the permissions of the script set to?
>
> -rwxr-xr-x   1 nagios   nagios      1035 Feb 18 10:17 rshsendsms
>
> I said, it happens only sometimes. Wrong permissions would result in a
> never working situation.
>
> Ø Were they recently changed?
>
> No.
>
> Ø Have you done any type of software changes with any type of supporting
> packages (i.e. Perl) that could have brought up this issue?
>
> No, this server is running since Jun 2010 unchanged.
>
> What happens within Nagios between writing the log-file and executing
> the script ? Something permits to execute the script, but only sometimes.
>
>
> Kind regards
>
> Hans
>
> *From:* Chad Rhyner [mailto:crhyner at box.net]
> *Sent:* Wednesday, March 09, 2011 6:32 PM
> *To:* Nagios Users List
> *Cc:* MAYER Hans
> *Subject:* Re: [Nagios-users] service notification logged but not done
>
> Have you recently upgraded Nagios? When did you start noticing that it
> was missing execution runs? Do you have enough disk space free? What are
> the permissions of the script set to? Were they recently changed? Have
> you done any type of software changes with any type of supporting
> packages (i.e. Perl) that could have brought up this issue?
>
> Here are some thoughts on where I would start looking. Anything that you
> can dig up we can look at more closely to identify a potential cause for
> this issue.
>
> ~Chad
>
> On Wed, Mar 9, 2011 at 1:29 AM, MAYER Hans <mayer at iiasa.ac.at
> <mailto:mayer at iiasa.ac.at>> wrote:
>
> Dear all
>
> Using Nagios since a lot of years, I was starting with one of the first
> versions of “netsaint”, and more than 25 years of experience with UNIX,
> I have now a strange problem I never had before.
>
> I am running Nagios Core 3.2.3 on Solaris 10 OS. Hardware is M3000 with
> SPARC V9 architecture.
>
> My problem is, I see sometimes – not always – a service notification in
> the log, but it is not really done.
>
> Here an example, the entry in the log
>
> [03-09-2011 09:13:25] SERVICE NOTIFICATION:
> sms_mayer;amazon;DISK/p14amazon;OK;notify-service-by-sms;DISK OK - free
> space: /p14amazon 4531 MB (6% inode=99%):
>
> Here is the definition for notify-service-by-sms
>
> # 'notify-service-by-sms' command definition
>
> define command{
>
> command_name notify-service-by-sms
>
> command_line $USER1$/rshsendsms $CONTACTPAGER$ \"Info:
> $HOSTALIAS$/$SERVICEDESC$ $SERVICEOUTPUT$ \"
>
> }
>
> As you see I execute a command named “rshsendsms”. And this are the
> first lines of the shell script:
>
> :
>
> # Wed Jan 19 10:12:15 MET 2011 - mayer initial
>
> # Wed Feb 16 10:11:54 MET 2011 - mayer logging the UID
>
> # usage:
>
> # rshsendsms 0043664xxxxxxx '"hello world - how are you "'
>
> # info: both types of apostrophes are important
>
> export PATH LOG NUMBER TEXT ID UID NOTSENT RUNLOG
>
> PATH=/usr/bin:$PATH
>
> LOG=/var/adm/rshsendsms.log
>
> RUNLOG=/var/adm/rshsendsms_run.log
>
> date '+%y%m%d %H:%M' >> $RUNLOG
>
> The first action I do, I write a log-entry. (91% of the disk is free)
> But in this case I cannot find the entry. The last one is dated with
> 110309 06:39, where I received a SMS really. I also switched on the
> process accounting weeks ago. But there is no entry to be found, that
> the shell script was executed.
>
> I also switched on the debug facility of “syslog”. I can find an
> equivalent entry like in the Nagios log. But there are no other
> messages, that something could be wrong.
>
> But on other hand I was informed at 06:39 and nothing was changed in the
> meantime. This is not the first time this problem happens. Most of the
> time notification works fine, but sometimes not. This is of course a
> pain as notification is one central functionality of Nagios.
>
> Any idea where I can start searching for the error ?
>
> Kind regards
>
> Hans
>
>
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