re-notification problem

michal.lackovic at cz.schneider-electric.com michal.lackovic at cz.schneider-electric.com
Fri Oct 22 10:01:00 CEST 2010


Dear community,

I just noticed that my system (Nagios 3.2.0) don't re-notify the 
contacts.However it sends notification to escalation contacts.
So what id does is that it sends first notification to the host contact 
then after next 4 hours it sends notification to escalation contact and 
keep sending every 4 hours.
As far as I know, if the notification interval is 240 minutes and first 
escalation is triggered after 2 notifications are sent to the host contact 
then the escalation contact should get first notification after 480 
minutes. Correct?

My setup:
First notification to the contacts --> re-notify after 4 hours - re-notify 
after 4 hours and and send escalation to leader

Service template:

define service {
       name                                     Service group 1
       service_description                      24x7,3,10,2
       max_check_attempts                       3
       check_interval                           10
       retry_interval                           2
       active_checks_enabled                    1
       passive_checks_enabled                   0
       check_period                             24x7
       obsess_over_service                      0
       check_freshness                          0
       flap_detection_enabled                   0
       notification_interval                    240
       notification_period                      24x7
       notification_options                     w,r,c,s
       notifications_enabled                    1
       register                                 0


Service definition:

define service {
        hostgroup_name          CENTRAL DC,
        service_description             Storage
        display_name                    Storage
        servicegroups                   NRPE agents,Storage
        use                             Service group 1
        check_command           check_nt_storage!90%!95%
        host_name                       !WDEUR01,!WDEUR02
        register                        1
        }

Escalation definition:

define serviceescalation {^M
        hostgroup_name SLOVAKIA,CZECH,POLAND,BULGARIA,GREECE,!GATEWAY
        service_description                     .*
        contacts                                Northern CEE EUO leader
        first_notification                      2
        last_notification                       0
        notification_interval                   240
        escalation_period                       24x7
        escalation_options                      w,c
        } 

thanks in advance for your advice

Michal
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