Service Escalation Timing Issue

[Assaf Flatto]

Tillotson, Jeff wrote:
> I've got a service that I've set up with the following requirements.  E-mail a certain group after service has been down for 5 minutes.  page when service has been down for 10 minutes.  Then, page again after 30 minutes.  I'm fairly certain my problem is with notification_interval in the service_escalation and that I'm misunderstanding this from the documentation:
> "When defining notification escalations, it is important to keep in mind that any contact groups that were members of "lower" escalations (i.e. those with lower notification number ranges) should also be included in "higher" escalation definitions. This should be done to ensure that anyone who gets notified of a problem continues to get notified as the problem is escalated."
>   
>
> Following are the configuration options (I've snipped some options down):
>
> Nagios.cfg:
> interval_length=1  (One second)
>
> Template:
>
> define service{
>         name                            distrib-nevent-graph
>         check_period                    24x7
>         max_check_attempts              2
>         contact_groups                  no-one
>         notification_options            w,u,c,r 
>         notification_interval           60
>         notification_period             24x7
>         register                        0      
>         }
>
> Service:
> define service{
>         use                                       distrib-nevent-graph
>         hostgroup_name                  location-v7apache
>         service_description              v7apache-check
>         }
>
> Service Escalation:
> define serviceescalation {
>     hostgroup_name            location-v7apache
>     service_description       v7apache-check
>     first_notification        5
>     last_notification         0
>     notification_interval     1800
>     contact_groups            nopage, core
> }
> define serviceescalation {
>     hostgroup_name            location-v7apache
>     service_description       v7apache-check
>     first_notification        10
>     last_notification         0
>     notification_interval     1800
>     contact_groups            page, nopage, core
> }
>
>
>   
If i am reading this right , you have your first notification sent after 
2.5 hours  .

1800sec = 30 minutes  x 5 ( first notification)  = 2.5 hours.

you might want to change the interval to 300 .


*first_notification*: This directive is a number that identifies the 
/first/ notification for which this escalation is effective. For 
instance, if you set this value to 3, this escalation will only be used 
if the service is in a non-OK state long enough for a third notification 
to go out.

*notification_interval*: This directive is used to determine the 
interval at which notifications should be made while this escalation is 
valid. If you specify a value of 0 for the interval, Nagios will send 
the first notification when this escalation definition is valid, but 
will then prevent any more problem notifications from being sent out for 
the host. Notifications are sent out again until the host recovers. This 
is useful if you want to stop having notifications sent out after a 
certain amount of time. Note: If multiple escalation entries for a host 
overlap for one or more notification ranges, the smallest notification 
interval from all escalation entries is used.


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