Service Escalation via Host Group

[Marc Haber]

Hi,

I would like to have host and service escalations for all hosts that
are in a certain host group. The following hostescalation definition
seems to work fine:

define hostescalation {
        hostgroup_name                  norm-notify
        contact_groups                  admins-mail
        first_notification              1
        last_notification               0
        notification_interval           120
        escalation_options              d,u,r
        escalation_period               24x7
}

define hostescalation {
        hostgroup_name                  norm-notify
        contact_groups                  admins-sms
        first_notification              2
        last_notification               0
        notification_interval           120
        escalation_options              d,u,r
        escalation_period               24x7
}

The analogous service escalation definition is ignored:

define serviceescalation {
        host_name                       *
        service_description             *
        hostgroup_name                  norm-notify
        contact_groups                  admins-mail
        first_notification              1
        last_notification               0
        notification_interval           120
        escalation_options              w,u,c,r
        escalation_period               24x7
}

define serviceescalation {
        host_name                       *
        service_description             *
        hostgroup_name                  norm-notify
        contact_groups                  admins-sms
        first_notification              2
        last_notification               0
        notification_interval           120
        escalation_options              w,u,c,r
        escalation_period               24x7
}

When a service on a host which is member of host group norm-notify
goes down, notifications go out to the contact group that is mentioned
in the service definition. The service escalation definition seems to
be ignored.

Any idea what might be going wrong?

Greetings
Marc


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Mannheim, Germany  |  lose things."    Winona Ryder | Fon: *49 621 72739834
Nordisch by Nature |  How to make an American Quilt | Fax: *49 3221 2323190

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