FW: [Nagios-users] Timeperiods and oncall rotation with UK Public holidays

Deborah Martin Deborah.Martin at Kognitio.com
Thu Apr 22 11:42:43 CEST 2010


 
Is anybody able to help with this ? 
 
Thanks,
Deborah 

  _____  

From: Deborah Martin [mailto:Deborah.Martin at Kognitio.com] 
Sent: 21 April 2010 12:25
To: nagios-users at lists.sourceforge.net
Subject: [Nagios-users] Timeperiods and oncall rotation with UK Public
holidays
Importance: High



Folks, 

I'm using SLES 10 and Nagios 3.2.0. 

We have 4 oncall engineers which rotate over a 4 week period, each being
oncall one week at a time. 
The oncall period is 17:30 - 08:00 each working day and then the whole
period for any weekend or UK public holiday. 

My definitions are :- 

define timeperiod{ 
        timeperiod_name 24x7 
        alias           24 Hours A Day, 7 Days A Week 
        sunday          00:00-24:00 
        monday          00:00-24:00 
        tuesday         00:00-24:00 
        wednesday       00:00-24:00 
        thursday        00:00-24:00 
        friday          00:00-24:00 
        saturday        00:00-24:00 
        } 

This is for all normal monitoring of our systems. 

Each oncall engineer is defined :- 

define timeperiod{ 
        timeperiod_name person1-oncall 
        alias           person1-oncall 
        2010-03-29 / 28 17:30-24:00             ; Monday 
        2010-03-30 / 28 00:00-08:00,17:30-24:00 ; Tuesday 
        2010-03-31 / 28 00:00-08:00,17:30-24:00 ; Wednesday 
        2010-04-01 / 28 00:00-08:00,17:30-24:00 ; Thursday 
        2010-04-02 / 28 00:00-08:00,17:30-24:00 ; Friday 
        2010-04-03 / 28 00:00-24:00             ; Saturday 
        2010-04-04 / 28 00:00-24:00             ; Sunday 
        2010-04-05 / 28 00:00-08:00             ; Monday 
        } 

define timeperiod{ 
        timeperiod_name person2-oncall 
        alias          person2-oncall 
        2010-04-05 / 28 17:30-24:00             ; Monday 
        2010-04-06 / 28 00:00-08:00,17:30-24:00 ; Tuesday 
        2010-04-07 / 28 00:00-08:00,17:30-24:00 ; Wednesday 
        2010-04-08 / 28 00:00-08:00,17:30-24:00 ; Thursday 
        2010-04-09 / 28 00:00-08:00,17:30-24:00 ; Friday 
        2010-04-10 / 28 00:00-24:00             ; Saturday 
        2010-04-11 / 28 00:00-24:00             ; Sunday 
        2010-04-12 / 28 00:00-08:00             ; Monday 
        } 

define timeperiod{ 
        timeperiod_name person3-oncall 
        alias           person3-oncall 
        2010-04-12 / 28 17:30-24:00             ; Monday 
        2010-04-13 / 28 00:00-08:00,17:30-24:00 ; Tuesday 
        2010-04-14 / 28 00:00-08:00,17:30-24:00 ; Wednesday 
        2010-04-15 / 28 00:00-08:00,17:30-24:00 ; Thursday 
        2010-04-16 / 28 00:00-08:00,17:30-24:00 ; Friday 
        2010-04-17 / 28 00:00-24:00             ; Saturday 
        2010-04-18 / 28 00:00-24:00             ; Sunday 
        2010-04-19 / 28 00:00-08:00             ; Monday 
        } 

define timeperiod{ 
        timeperiod_name person4-oncall 
        alias           person4-oncall 
        2010-04-19 / 28 17:30-24:00             ; Monday 
        2010-04-20 / 28 00:00-08:00,17:30-24:00 ; Tuesday 
        2010-04-21 / 28 00:00-08:00,17:30-24:00 ; Wednesday 
        2010-04-22 / 28 00:00-08:00,17:30-24:00 ; Thursday 
        2010-04-23 / 28 00:00-08:00,17:30-24:00 ; Friday 
        2010-04-24 / 28 00:00-24:00             ; Saturday 
        2010-04-25 / 28 00:00-24:00             ; Sunday 
        2010-04-26 / 28 00:00-08:00             ; Monday 
        } 

I have escalations set for one particular client which will happen during
oncall hours only and depending on the notification number, (4,5,6) will
send an SMS alert to the relevant person oncall. 

## Escalation ONE: 
define serviceescalation { 
        host_name               dbhost1 
        service_description     DB Conn Check 
        first_notification      4 
        last_notification       6 
        notification_interval   15 
        escalation_options      c       ; Only escalate for CRITICAL alerts 
        escalation_period       oncall 
        contact_groups          wx2-sms-oncall-group 
        } 

define timeperiod{ 
        timeperiod_name oncall 
        alias           Oncall Hours 
        sunday          00:00-24:00 
        monday          00:00-08:00,17:30-24:00 
        tuesday         00:00-08:00,17:30-24:00 
        wednesday       00:00-08:00,17:30-24:00 
        thursday        00:00-08:00,17:30-24:00 
        friday          00:00-08:00,17:30-24:00 
        saturday        00:00-24:00 
        } 

And the sms-oncall-group defined for the service escalation includes all 4
oncall engineers but only the person actually oncall should get the sms
alert based on their oncall timeperiods. 


define contactgroup{ 
      contactgroup_name       wx2-sms-oncall-group 
      alias                   WX2 Oncall 
      members                 person1-oncall, person2-oncall,
person3-oncall, person4-oncall 
      } 

However, I've now hit a snag - how do I define UK public holidays periods as
being 24 hours (particularly if they fall on a weekday) and put that
timeperiod into each oncall engineers timeperiod so whoever is oncall on a
particular UK public holiday will get the escalation alerts for the entire
24 hour period rather than the usual defined oncall period of "00:00-08:00
and 17:30-24:00"

I'd rather not explicitly define a UK holiday date to an oncall engineer as
this would need to be maintained. I'd rather just have to update

the timeperiod if the person rota'ed cannot cover that particular timeperiod
as this will be few and far between in comparison. 

If anymore info is required please let me know. I'm probably missing
something obvious but I've read the docs over a few times and can't seem to
see what I want to do in there. 

Any pointers, help would be really appreciated. 

Thanks, 
Deborah 






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