Nagios escalating prematurely ...

[Giray Devlet]

Hi All ... 

we have nagios 2.9 running with 3 escalations level ...

1) second line support
2) third line support
3) all engineers.

What seems to happen is that if a service/host is in a warning state for a while, and then goes to critical, 
it directly escalates to the step '3' - all engineers. Which seems to annoy people who wake up with a sms :)

So is this a bug or a feature :) Or did I configure something wrong ... Escalation definitions are blow ... I'd
love to know how to ignore the 'warnings' in the notification counters.

Code: Select all
    define hostescalation {
            host_name               .*
            contact_groups          level_1
            first_notification      3
            last_notification       0
            notification_interval   10
            escalation_options      d,u,r   
    }

    define hostescalation {
            host_name               .*
            contact_groups          level_1,level_2
            first_notification      6
            last_notification       0
            notification_interval   10
            escalation_options      d,u,r
    }

    define hostescalation {
            host_name               .*
            contact_groups          level_1,level_2,level_3
            first_notification      9
            last_notification       0
            notification_interval   10
            escalation_options      d,u,r
    }

    define serviceescalation {
            host_name               .*
            service_description     .*
            contact_groups          level_1
            first_notification      3
            last_notification       0
            notification_interval   10
            escalation_options      c,u,r
    }

    define serviceescalation {
            host_name               .*
            service_description     .*
            contact_groups          level_1,level_2
            first_notification      6
            last_notification       0
            notification_interval   10
            escalation_options      c,u,r
    }

    define serviceescalation {
            host_name               .*
            service_description     .*
            contact_groups          level_1,level_2,level_3
            first_notification      9
            last_notification       0
            notification_interval   10
            escalation_options      c,u,r
    }

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