Not sending alerts

[Matt Nelson]

SOLVED

Well I created a new host, service etc, everything was exactly the same as
one I was testing that had the broken service.  It worked fine.  I ended up
removing the retention.dat file and restarting, and after everything, just
under 2000 services :), ran everything was fine.  I plan to look at the old
retention.dat file and compare it with was is currently saved for that host.

On Tue, Jan 13, 2009 at 3:11 PM, Matt Nelson <matt at frozenatom.com> wrote:

> Hello,
>
> We seem to be having an issue with our alert notifications.  From what I've
> determined the command 'notify-by-email' isn't even being called from
> commands.cfg. I verified this by:
> 1)replacing the current command with a simple echo "test" > /tmp/test.
> 2)leaving the mail command in and checking my postfix log - which shows no
> attempts being made at all.
>
> I also don't see anything about sending alerts in my nagios.log/syslog
> Jan 13 13:13:26 nocnag02 nagios: SERVICE ALERT: mt-ubuntu;SMTP
> Availability;CRITICAL;HARD;2;Connection refused
>
> I have the following configuration for this service:
>
> # templates_services.cfg
> define service{
>         name                            critical-service
>         active_checks_enabled           1
>         passive_checks_enabled          1
>         parallelize_check               1
>         obsess_over_service             0
>         check_freshness                 0
>         notifications_enabled           1
>         event_handler_enabled           1
>         flap_detection_enabled          1
>         failure_prediction_enabled      1
>         process_perf_data               1
>         retain_status_information       1
>         retain_nonstatus_information    1
>         is_volatile                     0
>         check_period                    24x7
>         max_check_attempts              2
>         normal_check_interval           2
>         retry_check_interval            1
>         notification_options            w,u,c,r
>         notification_interval           2
>         notification_period             24x7
>         register                        0
> }
>
> # services_social.cfg
> define service {
>         use                             critical-service
>         host_name                       mt-ubuntu
>         service_description             SMTP Availability
>         contact_groups                  individuals_group
>         check_command                   check_smtp
>       flap_detection_enabled          0
> }
>
> # t_host.cfg
> define host {
>                  use                     no_icmp
>                  host_name               mt-ubuntu
>                  alias                   mt-ubuntu
>                  address                 10.2.23.23
>                  contact_groups          individuals_group
>                 }
>
> # individual_contacts.cfg
> define contact{
>         contact_name                      mt
>         alias                           MT
>         service_notification_period     24x7
>         host_notification_period        24x7
>         service_notification_options    w,u,c
>         host_notification_options       d,u,r
>         service_notification_commands   notify-by-email
>         host_notification_commands      host-notify-by-email
>         email                           <removed>
>         }
>
> define contactgroup{
>         contactgroup_name               individuals_group
>         alias                           Individuals
>         members                         mt
> }
>
> # commands.cfg
> # 'notify-by-email' command definition
> define command{
>       command_name      notify-by-email
>       command_line      /usr/bin/printf "%b" "***** NOCNAG
> *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService:
> $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState:
> $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional
> Info:\n\n$SERVICEOUTPUT$" | /usr/bin/mail -s "** $NOTIFICATIONTYPE$ alert -
> $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$
>       }
>
>
> Any assistance would be appreciated.
>
> Matt
>
>
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