Alerts, Escalation and Alert Counts

[craig at hooters-uk.com]

Hi Group, I wonder if you could help me out with the
following scenario I would like to set up.

I will try and explain best I can but if I'm a little
vague in places please let me know, here goes then..

I'm monitoring for example an FTP service that if
goes down flags as critical, I would like to alert in
the following way.

Alert 1 after 10 minutes: -
Email, SMS.

Alert 2 after another 10 minutes: -
Email, SMS.

Alert 3 after another 10 minutes: -
Email, SMS and then Voice alert.

Then after that no alarms at all until a recovery
notice is sent, I understand the intervals between
alerts but its getting the alerts to stop after the
3rd one that I'm hitting issues with.

SMS and voice alerts are by external companies who
just convert my mail to the appropriate service.

If this can not be set-up what is the closest I can
get to achieving this, sorry for the question but I
can not seam to get my head around escalations. 

Many thanks and hope you can help me with what is
causing me grief

Craig


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