notification_interval in serviceescalation ignored

[Rejo Zenger]

Hi there,

I am still strugling with the following problem. I do not expect this to
be a bug, but until now I have not been able to get it working the way I
want it. Anybody with a good suggestion?


>The problem in short: the escalations are working like a charm, but the
>notification interval of the escalation seems to be ignored. In more 
>detail, the configuration is as follows:
>
> | define serviceescalation {
> |         first_notification 1
> |         last_notification 0
> |         notification_interval 900
> |         contact_groups cg-all-sane
> |         service_description $service
> |         host_name $host
> |         escalation_options r,w,u,c
> | }
>  
> | define serviceescalation {
> |         first_notification 12
> |         last_notification 0
> |         notification_interval 3600
> |         escalation_period twentyfourseven
> |         contact_groups cg-storingsdienst-escalatie
> |         service_description $service
> |         host_name $host
> |         escalation_options r,c
> | }
> 
> | define serviceescalation {
> |         first_notification 4
> |         last_notification 0
> |         notification_interval 1800
> |         escalation_period twentyfourseven
> |         contact_groups cg-storingsdienst
> |         service_description $service
> |         host_name $host
> |         escalation_options r,w,u,c
> | }
>
> | interval_length=1
>
> | define service {
> |         name s
> |         register 0
> |         max_check_attempts 6
> |         normal_check_interval 120
> |         retry_check_interval 20
> |         check_period twentyfourseven
> |         notification_interval 300
> |         notification_period twentyfourseven
> |         notifications_enabled 1
> |         register 0
> |         notification_options w,u,c,r,f
> |         contact_groups cg-all-insane
>
>I believe this would, in case of a long lasting problem, result in:
> - a notification to all contacts in cg-all-sane every 15 minutes, starting
>   immediatelly when there is a problem
> - a notification to all contacts in cg-storingsdienst every 30 minutes if
>   problem has not been resovled or acknowledged within 20 minutes
> - a notification to all contacts in cg-storingsdienst-escalatie every 60
>   minutes if problem has not been resovled or acknowledged within 1 hour
>
>There are no overlaps in contacts between the various contactgroups (I have
>created separate e-mailaddresses to be notified, to avoid problems). 
>
>Testing this setup resulted in the following notifications:
>
>  07:50:44  cg-all-sane
>  08:07:32  cg-all-sane
>  08:24:32  cg-all-sane
>  08:41:24  cg-all-sane, cg-storingsdienst
>  08:58:19  cg-all-sane, cg-storingsdienst
>  09:15:10  cg-all-sane, cg-storingsdienst
>  09:32:16  cg-all-sane, cg-storingsdienst
>  09:49:25  cg-all-sane, cg-storingsdienst
>  10:06:31  cg-all-sane, cg-storingsdienst
>  10:23:38  cg-all-sane, cg-storingsdienst
>  10:40:38  cg-all-sane, cg-storingsdienst
>  10:57:40  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
>  11:14:46  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
>  11:29:49  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
>  11:46:58  cg-all-sane, cg-storingsdienst, cg-storingsdienst-escalatie
>
>After this the problem was resolved. I am happy with the escalation, but the
>thing that does not work is the notification interval. It seems the setting 
>is being ignored. What is it I am doing wrong here?

Any help is appreciated.

-- 
Rejo Zenger <rejo at zenger.nl> https://rejo.zenger.nl
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