Escalation best practices

Justin Shore justin.shore at sktbcs.com
Wed Mar 15 17:35:56 CET 2006


I've just started rolling out escalations at one of my sites using
Nagios.  I'm not a big escalation buff though.  I have a question that I
couldn't answer via that docs.

Is there any other way of matching up a serviceescalation definition
with a service definition other than the service_description value?  I
use that field for a verbose description of my services (not just SMTP,
HTTP, etc).  For example I use check_snmp_int to check the state of a
serial interface on a router.  The service_description field includes
the circuit provider's name, circuit ID, support telephone #, and a
description of the circuit.  All that text is what's used to match the
serviceescalation definition to the service definition.  I don't know
what else we could match on but I'm hopeful that there's something else.

Many thanks
  Justin

--
Justin Shore, Network Engineer
SKT Business Communication Solutions
Office:  (316) 265-9555 x3217 




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