Additiona Info don't work with Win Server!

[Thibault Genessay]

lkk at interfree.it wrote:

>Thibault can you help me? 
>  
>
Glad you ask, but ... er ... not that much actually

>With Linux/Unix Servers work fine. I receive email with additional info. 
>With Windows Servers don't work! Why? 
>  
>
You probably don't use the same plugin for windows and linux so that's 
not directly related to the OS but rather to the plugin or, more 
probably, to the kind of output you get from your plugin.

Let's put what is spread on 3 different mails all together so that other 
users have a maximum amount of info. You have the following service 
notification configuration:

define command{ 
command_name notify-by-email 
command_line /usr/bin/printf "%b" "***** Nagios v2.0b4 *****\n\nNotification Type: $NOTIFICATIONTYPE$\n\nService: $SERVICEDESC$\nHost: $HOSTALIAS$\nAddress: $HOSTADDRESS$\nState: $SERVICESTATE$\n\nDate/Time: $LONGDATETIME$\n\nAdditional Info:\n\n$SERVICEOUTPUT$\n\n" | /bin/mail -s "** $NOTIFICATIONTYPE$ alert - $HOSTALIAS$/$SERVICEDESC$ is $SERVICESTATE$ **" $CONTACTEMAIL$ 
} 

You use this as the notification command in your service definition, 
right ? So you should first start by naming it 'service-notify-by-email' 
for clarity's sake. Anyway you get the following mail

------------------------------
**** Nagios v2.0b4  *****

Notification Type: PROBLEM

Service: Used Disk D:
Host: myhost
Address: ip
State: CRITICAL

Date/Time: Mon Feb 13 15:42:45 CET 2006

Additional Info:

D:
------------------------------

Whereas the last line should be
D:\ - total: 63.80 Gb - used: 61.72 Gb (97%) - free 2.08 Gb (3%)

The problem obviously (imho at least) comes from this backslash. It does not look like a coincidence: one backslash and your output gets truncated just afterwards.  

It's very hard to figure out if and how backslashes get interpreted in the pipeline plugin > nagios > mail with bash popping in everywhere. I don't even know if you can rely on the fact that the command
printf "%b" "D:\ - total: 63.80 Gb - used: 61.72 Gb (97%) - free 2.08 Gb (3%)\n" | mail -s "this is just a test" yourname at somewhere.com
works on the command line.

Ideas:
Try to redirect the mail body to a file rather than sending it, i.e. /bin/printf [...] > /tmp/somefilenagioscanwriteto and examine its content. Try to get your plugin not output this backslash you don't care about after all (that's what mine does actually). Give us more info on  you system, Nagios ver., service definition, check plugin, ...


--
Thibault



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