acknowledging a service problem via email

[John David]

can someone help point me in the right direction?

i'm on the road alot and need a way to acknowledge
service and/or host problems via email.  

has this already been implemented?  
is there an external command that i can use to
acknowledge a problem through a custom script?

RIM and blackberry are HUGE nowadays.  this would seem
to be an invaluable script/tool.  

thanks,
john


		
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