Reports only show data from a specific tim e period?

[Andre Bergei]

>  It is known as selective sampling. It is known as "Look 
> - the stats show there haven't been ANY problems with your 
> machines up until today (as long as you don't find out about 
> all the problems they were having at night when you don't use them)." 

Yes, that's is the idea. The reason the managers want this is to prove to the customer
That they had uptime during the service hours. The hole point is that 
They dont care what happen at night, that is our problem, the sys admins.
If there is downtime during Service hours, there will be economic penalties if totalt downtime dont meet
The demands of the SLA agreement.

> And I can think of one reason that suppressing this 
> information is a bad idea.  

Why would we want to supress information?
This is solved by having techy reports for the techyies, and 
Boring availability reports for the managers. The right information to the right people, a good thing!

 Like it or not, in the "wonderful" world of out-sourcing, things like service level
agreements becomes more and more common, in fact, customers _demand_ it.


/andré


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