Attention: getting the best results from Nag users ..

Stanley Hopcroft Stanley.Hopcroft at IPAustralia.Gov.AU
Thu Dec 9 02:12:23 CET 2004 

Dear Ladies and Gentlemen,


On Wed, Dec 08, 2004 at 01:52:05PM -0800, nagios-users-request at lists.sourceforge.net wrote:

The Nag users digest retains _every_ itota of text your mailer sends.

If your mailer sends multipart (ie text + one or more of HTML, 
quoted-printable, base64 ...), digest readers get it all.

Here's an example.

> To: nagios-users at lists.sourceforge.net
> Subject: AW: [Nagios-users] Event Handlers
> Date: Wed, 8 Dec 2004 10:02:20 +0100 
> 
> This message is in MIME format. Since your mail reader does not understand
> this format, some or all of this message may not be legible.
> 
> ------_=_NextPart_000_01C4DD04.A0216F90
> Content-Type: multipart/alternative;
> 	boundary="----_=_NextPart_001_01C4DD04.A0216F90"
> 
> 
> ------_=_NextPart_001_01C4DD04.A0216F90
> Content-Type: text/plain;
> 	charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> hi nathan.
> the whole script (htp-restart) is placed in the documentation. just =
> copy
> into the eventhandler-dir.
> as eventhandlers you may use any shell-scripts, perl-scripts or =
> 		}

  .. snip ..

  Here is the next part: exactly the same as the last part but in HTML

> 
> ------_=_NextPart_001_01C4DD04.A0216F90
> Content-Type: text/html;
> 	charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
> <HTML>
> <HEAD>

  .. snip 
> 
> End of Nagios-users Digest

This is a lot of stuff to have scroll past, so letters such as this

1 May not get answered in the way the writer hoped for

2 May not even get read

3 Make it difficult to read others letters (the ones stuck below all 
this stuff) in the digest.

At least one digest reader does this

1 Scan the contents of the digest (ie the first page)

2 Anything interesting in the subject lines ?

     No ==> Flick the digest/read nothing

3 Search for the interesting subject

4 Respond to it.

5 Flick the rest.

To make the digests easier to use, and thereby increase the likelihood 
of good answers to questions, please configure your mailer to send in 
text only.

If this is too negative, look at letters from folks who write good 
answers, (eg Messers Powell, DeBlend, Bensend, Ericsson among others) 
and notice: they don't send letters like the one above. 

Actually, now that I can read the letter (in the archives, where there 
is no mult-part), it's a good answer, and doubly commendable since it 
comes from someone who speaks a foreign language very well.

Yours sincerely.

-- 
Stanley Hopcroft

IP Australia
Ph: (02) 6283 3189  Fax: (02) 6281 1353
PO Box 200 Woden  ACT 2606
http://www.ipaustralia.gov.au
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