[PMX:#] Advice on notification setup

[Collins, Steve]

I have a set of hosts/services which I want checked 24x7, which is easy.  However, I want the notifications to go to a certain Contact Group (emails only for my team) during workhours and to a different Contact Group (SMS only for my team) in nonworkhours.  Based on this theory, I then want host and service escalations based on workhours/nonworkhours division of notifications.

Here's a theoretical grid (many  more services, but this is indicative):

Service		Group			Type		Interval (min)		Notification Period
check_http		webdev		email		0,15,30,45,60,etc.	workhours
			webdev		sms		0,60,120,etc.		nonworkhours
			servicedesk		email		15 only			24x7
			managers		email		30,90,etc.			workhours
			managers		sms		30,90,etc.			nonworkhours

I have Contact Groups established that will cover the splitting of notifications by email and sms where the same group (of people) needs different notification types based on time of day, but I'm a bit foggy on how I should approach the escalations for greatest efficiency.

Any and all advice appreciated and TIA.

Steve
--
Stephen Collins
Web Development Section
eBusiness Division
__________________________________________________
Department of Industry, Tourism and Resources 
Level 12, 20 Allara Street, Canberra City ACT 2600
GPO Box 9839, Canberra ACT 2601

E steve.collins at industry.gov.au
P +61 2 62137193
C +61 410 680722
F +61 2 62136227


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