Not getting email alerts

Quanah Gibson-Mount quanah at stanford.edu
Wed Aug 25 04:50:01 CEST 2004



--On Tuesday, August 24, 2004 6:55 PM -0700 Joe Rhett <jrhett at meer.net> 
wrote:

>> It is willing and able to be notified 24x7.  This works as expected with
>> all service notifications.
>
> Yes, but the host or service notification option was set to businesshours.
> Why don't you try making them the same across the board?

Done, and Nagios restarted (I even restarted the entire system, just to 
make sure there were no renegade nagios processes lurking about).  I'll 
note that is how all of our production systems are configured, and they all 
have this same issue.  I also brought the host back up prior to restarting 
Nagios, so everything would be in an OK state:

[1093399400] HOST ALERT: ldap-dev1;UP;HARD;1;PING OK - Packet loss = 0%, 
RTA = 2.00 ms
[1093399400] HOST NOTIFICATION: 
test-service;ldap-dev1;UP;notify-by-email;PING OK - Packet loss = 0%, RTA = 
2.00 ms
[1093399401] GLOBAL HOST EVENT HANDLER: ldap-dev1;UP;HARD;1;notify-smarts
[1093399402] SERVICE ALERT: ldap-dev1;Disk;UNKNOWN;SOFT;1;(No output!)
[1093399402] GLOBAL SERVICE EVENT HANDLER: 
ldap-dev1;Disk;UNKNOWN;SOFT;1;notify-smarts
[1093399410] SERVICE ALERT: ldap-dev1;Disk;OK;SOFT;2;DISK OK [3875661 kB 
(94%) free on /dev/dsk/c0t0d0s0] [0 kB (100%) free on fd] [0 kB (100%) free 
on mnttab] [26776028 kB (99%) free on /dev/dsk/c0t0d0s4] [3965584 kB (99%) 
free on swap] [34623920 kB (99%) free on /dev/dsk/c0t1d0s1] [953992 kB 
(99%) free on /dev/dsk/c0t0d0s7] [1941152 kB (97%) free on 
/dev/dsk/c0t0d0s6] [9000000 kB (100%) free on AFS
[1093399410] GLOBAL SERVICE EVENT HANDLER: 
ldap-dev1;Disk;OK;SOFT;2;notify-smarts
[1093400129] HOST ALERT: ldap-dev1;UP;HARD;1;(Host assumed to be up)
[1093400129] SERVICE ALERT: ldap-dev1;Disk;OK;HARD;1;DISK OK [3875661 kB 
(94%) free on /dev/dsk/c0t0d0s0] [0 kB (100%) free on fd] [0 kB (100%) free 
on mnttab] [26776012 kB (99%) free on /dev/dsk/c0t0d0s4] [3965824 kB (99%) 
free on swap] [34623920 kB (99%) free on /dev/dsk/c0t1d0s1] [953992 kB 
(99%) free on /dev/dsk/c0t0d0s7] [1941152 kB (97%) free on 
/dev/dsk/c0t0d0s6] [9000000 kB (100%) free on AFS


The host was then shut down.  I correctly get the first notification:

Notification Type: PROBLEM

Service:
Service State:
Host: ldap-dev1
Host State: DOWN

Date/Time: Tue Aug 24 19:23:36 PDT 2004

Additional Info:

CRITICAL - Plugin timed out after 10 seconds

Logs show:

[1093400604] HOST ALERT: ldap-dev1;DOWN;SOFT;1;CRITICAL - Plugin timed out 
after 10 seconds
[1093400604] GLOBAL HOST EVENT HANDLER: ldap-dev1;DOWN;SOFT;1;notify-smarts
[1093400616] HOST ALERT: ldap-dev1;DOWN;HARD;2;CRITICAL - Plugin timed out 
after 10 seconds
[1093400616] HOST NOTIFICATION: 
test-service;ldap-dev1;DOWN;notify-by-email;CRITICAL - Plugin timed out 
after 10 seconds
[1093400616] GLOBAL HOST EVENT HANDLER: ldap-dev1;DOWN;HARD;2;notify-smarts
[1093400617] SERVICE ALERT: ldap-dev1;Disk;UNKNOWN;HARD;1;(No output!)


Now more than 20 minutes have passed.  No further alerts have been 
received.  Nothing more has been entered in nagios.log.
status.log shows that checks are happening regularly:

[1093402139] 
HOST;ldap-dev1;DOWN;1093402104;1093400616;0;408976;201490;0;1093400616;1;1;1;1;1;0;0.00;0;1;1;CRITICAL 
- Plugin timed out after 10 seconds
[1093402139] 
SERVICE;ldap-dev1;Disk;UNKNOWN;1/3;HARD;1093401865;1093402094;ACTIVE;1;1;1;1093400617;0;UNKNOWN;408653;201561;0;0;0;0;1;21;225;1;0;0.00;0;1;1;1;(No 
output!)


[1093402154] 
HOST;ldap-dev1;DOWN;1093402104;1093400616;0;408976;201490;0;1093400616;1;1;1;1;1;0;0.00;0;1;1;CRITICAL 
- Plugin timed out after 10 seconds
[1093402154] 
SERVICE;ldap-dev1;Disk;UNKNOWN;1/3;HARD;1093401865;1093402094;ACTIVE;1;1;1;1093400617;0;UNKNOWN;408653;201561;0;0;0;0;1;21;225;1;0;0.00;0;1;1;1;(No 
output!)


Updated configs:

define contact {
    contact_name                    test-service
    alias                           Test Service
    service_notification_period     24x7
    host_notification_period        24x7
    service_notification_options    w,u,c,r
    host_notification_options       d,u,r
    service_notification_commands   notify-by-email
    host_notification_commands      notify-by-email
    email                           page-quanah
}

define contactgroup {
    contactgroup_name   ldap-qsys-admins
    alias               LDAP Test Host Administrators
    members             test-service
}

define hostgroup {
    hostgroup_name  ldap-qdev-group
    alias           LDAP QDev Group
    contact_groups  ldap-qsys-admins
    members         ldap-dev1
}

define host {
    name                    ldap-qother-template
    check_command           check-host-alive
    max_check_attempts      2
    notification_interval   2
    notification_period     24x7
    notification_options    d,u,r
    notifications_enabled   1
    register                0
}

define host {
    use         ldap-qother-template
    host_name   ldap-dev1
    alias       ldap-dev1
    address     ldap-dev1.stanford.edu
    parents     smr-a-3548
}

define contactgroup {
    contactgroup_name ldap-qapp-admins
    alias             LDAP Administrators
    members           test-service
}

define service {
    name                    ldap-qother-template
    max_check_attempts      3
    normal_check_interval   2
    retry_check_interval    2
    check_period            24x7
    notification_interval   3
    notification_options    w,u,c,r
    notification_period     24x7
    contact_groups          ldap-qapp-admins
    register                0
}

define service {
    use                 ldap-qother-template
    hostgroup_name      ldap-qdev-group
    service_description Disk
    max_check_attempts  3
    check_command       check_disk!20%!10%
}


--
Quanah Gibson-Mount
Principal Software Developer
ITSS/Shared Services
Stanford University
GnuPG Public Key: http://www.stanford.edu/~quanah/pgp.html


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