a newbie queston - escalations

Tomáš Macek maca02 at atlas.cz
Wed Dec 3 13:37:26 CET 2003


Hi all, I found this text in netsaint documentation (see text below) and I don't undertand something:
Imagine, that the 3. line would look like this:
>>serviceescalation[dev;HTTP]=6-0;managers,everyone;60
Would the nt-admins get the messages number 6-0 ? I just ask, because this group is the default for the service...

Thank you very much for help

Tom
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service[dev]=HTTP;0;24x7;3;5;1;nt-admins;240;24x7;1;1;1;;check_http
serviceescalation[dev;HTTP]=3-5;nt-admins,managers;90
serviceescalation[dev;HTTP]=6-0;nt-admins,managers,everyone;60

The default contact group for the service 'HTTP' on host 'dev' is the group named nt-admins. The first (or "lowest") escalation level includes both the nt-admins and managers contact groups. The last (or "highest") escalation level includes the nt-admins, managers, and everyone contact groups. Notice that the nt-admins contact group is included in both escalation definitions. This is done so that they continue to get paged if there are still problems after the first two service notifications are sent out. The managers contact group first appears in the "lower" escalation definition - they are first notified when the third problem notification gets sent out. We want the managers group to continue to be notified if the problem continues past five notifications, so they are also included in the "higher" escalation definition.

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